Customer Testimonials
Todd, The Toyota representative was really helpful and understanding. He works very professional and he makes me feel important as his customer. He helped me to get my car done on time so I could go to work right after. Thank u, Todd! God bless u!
Friendly, waiting area is clean and open, good distances between each customer’s table. Feel safe to sit and waited. I was service by 2 Service Mangers, John Kan and Nelson Samson, service are excellent, thank you,.
All employees that helped me out have great customer service and went the extra mile
Customer friendly, nice waiting area. The service manager John K is awesome and attentive. I have been coming here for years, since the day I bought my car
Excellent, efficient and thorough service. All employees were friendly and competent. I’m always stressed when dealing with car issues. The Wondries’ employees alleviated my anxiety and repaired my car in just a few hours.
All visits for my car maintenance service at Wondries Toyota has always been so very satisfying because of the trust and confidence that are assigned to the company's competent personnel in the person of Mr. John Kan who unselfishly and dedicatedly work on the needs of customers for car services. Mr. Kan always extends his full assistance as he works with great knowledge, utmost professionalism, courteous manner, respectfulness and politeness towards each and everyone who approaches his aid. For Mr. Kan to be with your company's employ, he truly is an asset and highly commended for a job ...
Helpful and courteous. Service can be slow during busy times (can wait up to 45 min. after appointment time to be checked in, and diagnosis can take 5 hours). Been a customer over 30 years and keep going back. Not a bargain place, but reliable and trustworthy.
Very nice, organized, professional, great service, friendly, and helpful. This Toyota have great employees who care about the guest and they make sure guest ate well taken care of.
Very professional and sweet personality , car was ready when promised, care was taken in car integrity
Service was provided in a professional manner. Good customer information was given while we dropped off.
I was on time for my 11 am appt and my car was taken in very quickly, but didn’t get out until about 2:30! My veh service was 20,000 miles service and minor, but took forever.
Fast friendly service from everyone I dealt with in the service area. Emilio was especially nice
Excellent service always ; my car is 15 years old and it is in great condition thanks to John and the team at Wondries
Excellent service department along with great service advisors - been coming here since 1998. Excellent communication with the repair/maintenance
The service rep was very friendly and helpful. He took a careful look at my car’s service history.
The adviser (Ruis) was very helpful and polited . He khnew what I want and told how long the service going to be and called me job is done.
Nelson Samson was excellent. I did feel rushed since they texted me my car was almost ready at 3:48 and I needed to pick up my car by 4:00pm. With that said, customer service is always great here.
Di Wu’s service is very good and so is all other employee always smile face. That is why I like to come wonderies instead other dealer.
My only complaint is that the $690 charge is about $50 more than I was last told. Everyone was courteous. Premises, including bathrooms, were clean.
This is my first time here i’ll bring the car in for the service people are very nice and friendly I getting down so fast the price for fixing the car it’s OK not too expensive I’ll be back for the next service
Everyone was courteous and polite. Service was good. Making an appointment with easy. I would recommendWondries Toyota Service Center for my friends who have Toyotas
Fancy. Takes forever to drop off your car for service. It's almost ridiculous. The work is great, but it just takes forever to drop off your car ... there has to be a better option. Can't people just park, walk up and leave their keys?
Thank all the staff. They are very warm, kind and professional. In particular, thank a staff member who can speak Chinese. His name is Wu Di. He is very dedicated, patient and meticulous!
Excellent work! The service and customer assistance was amazing thank you will always continue to return to this maintenance
This is the first time I come for service to the dealership my service advisor very friendly professional work done on time I will come back again thank you
Customer service is very good. They answer all questions and satisfied with results.
long wait to drop off car even with an appointment. Queue to pay cashier was poorly set up. Whenever I dealt with people, they were friendly and helpful.
Very organized! My car was finished as promised. It was easy to make my appointment and that helped to facilitate my entrance. The pick up was great too
Service department diagnosed our repair issue, informed us of the next steps, and repaired our vehicle expeditiously. Staff was friendly, knowledgeable and made us feel special. Top rate Toyota dealer.
Excellent service , courteous and friendly. The whole staff treats you like family.
Excellent customer service.I’m really happy for there service .service advisor smartly explained to me what i have to do.my rear license plate frame was missing he put me the frame (Wondries Toyota) with no cost.
Service is always superior which has consistently exceeded my expectation. John, along his team, is the best who always follows through diligently to completion each time.
The personal was very courteous nice and respectful .The whole process was faster than I expected.I’m very happy with the service at Toyota Woundries Thank you.
If you’re expecting to walk into this dealership with your guard up like it as typical dealership you’d be wasting your energy! This staff and management is so welcoming and the total opposite of your “typical” dealership. They were so helpful, informative, listened to my needs and there was no pressure to buy. I will recommend all my friends and family! Best car buying experience ever!
Great and friendly service especially the service department. Always professional and helpful. Have been maintaining my car there since I bought it over 13 years ago
Wu Di provides professional services and sincere service attitude. Next time there is a problem with the car, I still need to find him. Thanks
Above & beyond customer service. Ask for Kanika, she is the reason I come back to Wondries Toyota for my vehicle maintenance services. She is always friendly and professional.
My trucks check engine light was on. After running a diagnostic, they changed the gas cap and I was on my way They guarantee the work and I will return.
Wonderful service. Excellent customer service skill. Tod is professional and super friendly.
John Kan is amazing. He is very nice, considerate, and helpful. He goes out of his way to solve my car's problems. I can always count on him.
My recent visit to Wondries Toyota was very was a pleasure. I came back for a follow-up repair. The service techs and service writers were prompt and very efficient.
Excellent customer service! I have been taken my car for service at this location for the past 6 years. The staff are very professional and helpful! Thank you to John K. and his awesome team!
Another amazing and efficient visit thanks to John Kan and great staff. The facility is very neat, the staff is very friendly and knowledgeable. See Jonás Kan continues to make this a great experience
Always take care of me when I show up for my toyota maintenance or work. I've been to larger dealership which I won't name but they take forever just for an oil change. Wondries always takes care of me. Thanks Nelson and his Crew.
A quick and easy Green level service for my 1995 Toyota Camry. At 360,000 mileage it is still going strong thanks to all the technicians and service advisors especially John Kan! I wouldn’t take my Toyota anywhere else and trust Wondries for all my service needs.
Service adviser was nice. She explained to me the job description very clearly. Showroom and service center are clean and very accommodating. Will be back again next time.
Thank you Kanika Khiev and Wondries. Arrived for my FJ's scheduled maintenance and Kanika Khiev greeted me. I explained the purpose of my visit and concerns I had about the possible need for various fluid changes and wheel rebalancing (minor steering wheel shaking at 60-65mph). Kanika later text me with the findings and recommendations of the mechanic, some fluids needed to be changed and others were fine. The tires needed rebalanced. Perfect! My only surprise was the FJ needed less worked done than I anticipated. Cool!
Good service, short waiting time this visit, see youin the nxt 6 month, thank you thank you thank you, good day to all of you
Excellent customer service, communication and teamwork. Very happy. The entire team is always friendly and helpful. They always ask great questions and excellent with follow up.
good service, but they forgot put the sticker for next service..., fast and good service, friendly attention, clean site and follow all indication for prevent the contagious of covid19
Very informative during the repair. Kept me updated with the progress and price of the repair. Very friendly and pleasant to deal with. Will be back for future repairs.
Although it was pricey on the labor, I know that taking it to professionals, I know it would be done properly and quickly. Thank you!
The facility is very clean, nice and organized. The people are friendly and helpful. I got the services up to my expectation. Good to use.
My tech gave me a small discount.on a very$$$ spark plug. Replacement.the work was completed on time and john wasa pleasure to work with.
My first experience at Wondries was great! Everyone was friendly and attentive to my concerns. I was out in just over an hour. I will definitely be servicing there again!👍
Mr. Todd Tamaki and your service staff, including the cashier, were fantastic. Mr. Tamaki was exceptionally helpful, courteous, knowledgeable, professional and friendly. He made the intake process painless and timely.
Just picked up my car after being serviced. Great dealership and John K was fantastic. Be careful and shop around because prices vary for the same service at different times of the year.
I did not have a service appointment today. The service department welcomed me and took care of my car's needs in a timely manner. I have an extended warranty, so my service was covered...no charge.
Wow!! Great customer service and friendly from Todd !! Also, Abel was very helpful and polite. Thank you guys for taking care of my truck. You guys are awesome !!
World-class service. Professional and courteous. It is good to know that I can feel confident about my car care again. I did not have to wait long time before servicing was completed. Thanks so much!
Wondries Toyota has always taken care of me and making sure that I have a choice on how the work is done. Financial choices and keeping my safety in mind keeps me coming back.
Excellent service and fast I don’t have to wait to long, I’m so satisfied I always enjoy my visit here. Thank you guys!!
I had another great experience at Wondries today! The cashier Joe and manager David couldn’t have been nicer! I have been a customer for over 20 years and have never had a bad experience. I always recommend Wondries to all my friends and family that drive Toyota’s! Thank you! Kathy
Kanika is very pleasant. Called with add'l need for car. explained what & why! Thank you! Excellent Cust. service. Thank you! S. G. Lewis :0}
This was my first visit to this dealership and it was a pleasant experience. The service manager, Liz, was friendly and courteous. The maintenance service was completed quite fast. The technician, Steven, delivered vehicle and mentioned that everything was good and emphasized doing the regular maintenance to keep it that way. Very nice team.
We live in Covina, near 2 Toyota Dealerships, but John Kan makes it all worth the drive to Alhambra to service our TACOMA and RAV4! He is AMAZING at taking care of his customer's needs and always goes out of his way to let you know the status of your vehicle, whether you are waiting onsite, at work or at home. Thanks John for doing what you do! If you own a Toyota and aren't being serviced by John yet, you should be! You won't be disappointed!
John Kan and Susan Pilcher make Wondries Toyota the best dealership in Los Angeles county. My 2006 Prius has 134,666 and it is spectacular condition
Excellent service by Wondries Toyota service department. On time service and kept me informed on status - excellent service by Todd. all of my Toyota’s are serviced by Wondries.
Todd took good care of me and my car. He kept me up to date on the status of the service. Will definitely go back.
Been going to Wondries service department for many years. My interactions with Dave Jackson, John Kan, and Kanika Khiev have always very positive. Each of them are very knowledgeable and explain details well. I have always had good service at Wondries thanks to these nice people mentioned above.
Fast, accurate, friendly, easy and professional work. Always appreciate the work done. I would recommend Toyota to all friends and family. Thank you for service!
I had 7am appointment, 3rd in line, just for oil change. Let them know I am waiting. I did not leave until ~8:48. That is too long.
Excellent service from Todd Tamaki Very professional with daily updates as soon as he arrives on the job. Goes above and beyond his call of duty.
Spectacular service. Am a customer of 30 years. Would not use any other service. They completed everything on my 12 year old convertible with all factory parts
Amazing experience. Thank you Nelson, always helpful and high quality customer service. Excelent all around, service done in time and taking care of your customers.
Always understanding When we can’t pick up the truck immediately. They usually get the work done in less time than you expect. Everything is very clean they are always willing to let us come at any time we would like they know the warranty information.
Even with a roaring and deadly pandemic I like to commend everyone at Wondries Toyota for adherence to the health and safety protocols while still providing outstanding service! I made an advance appointment for service as always and John Kan processed me as quick as possible and I was on my way. John kept me abreast with all of my repairs and approximate time frame when my vehicle will be ready.
Great customer service, when I come in for service I always ask for advisor John Kan. He is very friendly and professional and take very good care of my car. The service has always been outstanding. Thank you!
Excellent customer service , they provide the service as promised on time. Since I arrived I was helped immediately. Everyone is friendly and will recommend the dealer to friends and family
Very nice Person Nelson Samson and good service I service that Mr samsom told me is on time and he called me right away when its done
John Kan is the best. He is very helpful and honest. I will always bring my car here for service. I would recommend him to my friends.
Very professional, courteous and friendly. Clear explanations and the delivery person did the extra effort and wiped down my car interior and door access with alcohol -
I took my vehicle in for service today. It was quick. Customer Service was Good. All Covid prevention guidelines were in place. They even used plastic to cover my seat, steering wheel and gear shift. They promptly removed it before I entered my vehicle.
Very Efficient! Excellent service from Kanika, cashier to the gentleman that pulled my vehicle out for me. I will continue to get my service done here due to the wonderful customer service.
John give me a pretty good service it was in and out thank you very much. I'll definitely come back. And I will recommend it to my friends
I highly recommend the service center of Wondries Toyota and especially Kanika as your Service Manager. Over the life of my 2006 Prius, I’ve been to 4 or 5 different Toyota service centers. None compare to the quality, friendliness and non-salesy nature of Wondries Toyota in Alhambra. I consider them so good I still drive to them from San Gabriel, even though they are twice the distance from my closest dealership in Pasadena. Now I bring my wife’s 2009 Prius here too... I’ve been impressed with the service of this dealership for over 10 years and cannot say enough good things about ...
Thank you for hiring John Kan and Di Wu as representatives for your service department. Repeated experiences with both have been professional, personable, and reliable.
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