Customer Testimonials

DealerRater logo
DealerRater Oct 27, 2021

Todd, The Toyota representative was really helpful and understanding. He works very professional and he makes me feel important as his customer. He helped me to get my car done on time so I could go to work right after. Thank u, Todd! God bless u!

Read at DealerRater

DealerRater logo
DealerRater Oct 23, 2021

Friendly, waiting area is clean and open, good distances between each customer’s table. Feel safe to sit and waited. I was service by 2 Service Mangers, John Kan and Nelson Samson, service are excellent, thank you,.

Read at DealerRater

DealerRater logo
DealerRater Oct 22, 2021

All employees that helped me out have great customer service and went the extra mile

Read at DealerRater

DealerRater logo
DealerRater Oct 17, 2021

Customer friendly, nice waiting area. The service manager John K is awesome and attentive. I have been coming here for years, since the day I bought my car

Read at DealerRater

DealerRater logo
DealerRater Oct 16, 2021

Excellent, efficient and thorough service. All employees were friendly and competent. I’m always stressed when dealing with car issues. The Wondries’ employees alleviated my anxiety and repaired my car in just a few hours.

Read at DealerRater

DealerRater logo
DealerRater Oct 14, 2021

All visits for my car maintenance service at Wondries Toyota has always been so very satisfying because of the trust and confidence that are assigned to the company's competent personnel in the person of Mr. John Kan who unselfishly and dedicatedly work on the needs of customers for car services. Mr. Kan always extends his full assistance as he works with great knowledge, utmost professionalism, courteous manner, respectfulness and politeness towards each and everyone who approaches his aid. For Mr. Kan to be with your company's employ, he truly is an asset and highly commended for a job ...

Read at DealerRater

DealerRater logo
DealerRater Oct 13, 2021

Helpful and courteous. Service can be slow during busy times (can wait up to 45 min. after appointment time to be checked in, and diagnosis can take 5 hours). Been a customer over 30 years and keep going back. Not a bargain place, but reliable and trustworthy.

Read at DealerRater

DealerRater logo
DealerRater Oct 8, 2021

Very nice, organized, professional, great service, friendly, and helpful. This Toyota have great employees who care about the guest and they make sure guest ate well taken care of.

Read at DealerRater

DealerRater logo
DealerRater Oct 4, 2021

Very professional and sweet personality , car was ready when promised, care was taken in car integrity

Read at DealerRater

DealerRater logo
DealerRater Oct 3, 2021

Service was provided in a professional manner. Good customer information was given while we dropped off.

Read at DealerRater

DealerRater logo
DealerRater Oct 2, 2021

I was on time for my 11 am appt and my car was taken in very quickly, but didn’t get out until about 2:30! My veh service was 20,000 miles service and minor, but took forever.

Read at DealerRater

DealerRater logo
DealerRater Sep 29, 2021

Fast friendly service from everyone I dealt with in the service area. Emilio was especially nice

Read at DealerRater

DealerRater logo
DealerRater Sep 27, 2021

Excellent service always ; my car is 15 years old and it is in great condition thanks to John and the team at Wondries

Read at DealerRater

DealerRater logo
DealerRater Sep 26, 2021

Excellent service department along with great service advisors - been coming here since 1998. Excellent communication with the repair/maintenance

Read at DealerRater

DealerRater logo
DealerRater Sep 18, 2021

The service rep was very friendly and helpful. He took a careful look at my car’s service history.

Read at DealerRater

DealerRater logo
DealerRater Sep 14, 2021

The adviser (Ruis) was very helpful and polited . He khnew what I want and told how long the service going to be and called me job is done.

Read at DealerRater

DealerRater logo
DealerRater Sep 12, 2021

Nelson Samson was excellent. I did feel rushed since they texted me my car was almost ready at 3:48 and I needed to pick up my car by 4:00pm. With that said, customer service is always great here.

Read at DealerRater

DealerRater logo
DealerRater Sep 12, 2021

Di Wu’s service is very good and so is all other employee always smile face. That is why I like to come wonderies instead other dealer.

Read at DealerRater

DealerRater logo
DealerRater Sep 10, 2021

My only complaint is that the $690 charge is about $50 more than I was last told. Everyone was courteous. Premises, including bathrooms, were clean.

Read at DealerRater

DealerRater logo
DealerRater Sep 8, 2021

This is my first time here i’ll bring the car in for the service people are very nice and friendly I getting down so fast the price for fixing the car it’s OK not too expensive I’ll be back for the next service

Read at DealerRater

DealerRater logo
DealerRater Sep 3, 2021

Everyone was courteous and polite. Service was good. Making an appointment with easy. I would recommendWondries Toyota Service Center for my friends who have Toyotas

Read at DealerRater

DealerRater logo
DealerRater Sep 1, 2021

Fancy. Takes forever to drop off your car for service. It's almost ridiculous. The work is great, but it just takes forever to drop off your car ... there has to be a better option. Can't people just park, walk up and leave their keys?

Read at DealerRater

DealerRater logo
DealerRater Aug 31, 2021

Thank all the staff. They are very warm, kind and professional. In particular, thank a staff member who can speak Chinese. His name is Wu Di. He is very dedicated, patient and meticulous!

Read at DealerRater

DealerRater logo
DealerRater Aug 29, 2021

Excellent work! The service and customer assistance was amazing thank you will always continue to return to this maintenance

Read at DealerRater

DealerRater logo
DealerRater Aug 29, 2021

This is the first time I come for service to the dealership my service advisor very friendly professional work done on time I will come back again thank you

Read at DealerRater

DealerRater logo
DealerRater Aug 24, 2021

Customer service is very good. They answer all questions and satisfied with results.

Read at DealerRater

DealerRater logo
DealerRater Aug 24, 2021

long wait to drop off car even with an appointment. Queue to pay cashier was poorly set up. Whenever I dealt with people, they were friendly and helpful.

Read at DealerRater

DealerRater logo
DealerRater Aug 24, 2021

Very organized! My car was finished as promised. It was easy to make my appointment and that helped to facilitate my entrance. The pick up was great too

Read at DealerRater

DealerRater logo
DealerRater Aug 22, 2021

Service department diagnosed our repair issue, informed us of the next steps, and repaired our vehicle expeditiously. Staff was friendly, knowledgeable and made us feel special. Top rate Toyota dealer.

Read at DealerRater

DealerRater logo
DealerRater Aug 18, 2021

Excellent service , courteous and friendly. The whole staff treats you like family.

Read at DealerRater

DealerRater logo
DealerRater Aug 17, 2021

Excellent customer service.I’m really happy for there service .service advisor smartly explained to me what i have to do.my rear license plate frame was missing he put me the frame (Wondries Toyota) with no cost.

Read at DealerRater

DealerRater logo
DealerRater Jul 27, 2021

Service is always superior which has consistently exceeded my expectation. John, along his team, is the best who always follows through diligently to completion each time.

Read at DealerRater

DealerRater logo
DealerRater Jul 24, 2021

The personal was very courteous nice and respectful .The whole process was faster than I expected.I’m very happy with the service at Toyota Woundries Thank you.

Read at DealerRater

DealerRater logo
DealerRater Jul 21, 2021

If you’re expecting to walk into this dealership with your guard up like it as typical dealership you’d be wasting your energy! This staff and management is so welcoming and the total opposite of your “typical” dealership. They were so helpful, informative, listened to my needs and there was no pressure to buy. I will recommend all my friends and family! Best car buying experience ever!

Read at DealerRater

DealerRater logo
DealerRater Jul 14, 2021

Great and friendly service especially the service department. Always professional and helpful. Have been maintaining my car there since I bought it over 13 years ago

Read at DealerRater

DealerRater logo
DealerRater Jul 13, 2021

Wu Di provides professional services and sincere service attitude. Next time there is a problem with the car, I still need to find him. Thanks

Read at DealerRater

DealerRater logo
DealerRater Jul 11, 2021

Above & beyond customer service. Ask for Kanika, she is the reason I come back to Wondries Toyota for my vehicle maintenance services. She is always friendly and professional.

Read at DealerRater

DealerRater logo
DealerRater Jul 7, 2021

My trucks check engine light was on. After running a diagnostic, they changed the gas cap and I was on my way They guarantee the work and I will return.

Read at DealerRater

DealerRater logo
DealerRater Jun 29, 2021

Wonderful service. Excellent customer service skill. Tod is professional and super friendly.

Read at DealerRater

DealerRater logo
DealerRater Jun 5, 2021

John Kan is amazing. He is very nice, considerate, and helpful. He goes out of his way to solve my car's problems. I can always count on him.

Read at DealerRater

DealerRater logo
DealerRater May 28, 2021

My recent visit to Wondries Toyota was very was a pleasure. I came back for a follow-up repair. The service techs and service writers were prompt and very efficient.

Read at DealerRater

DealerRater logo
DealerRater May 27, 2021

Excellent customer service! I have been taken my car for service at this location for the past 6 years. The staff are very professional and helpful! Thank you to John K. and his awesome team!

Read at DealerRater

DealerRater logo
DealerRater May 19, 2021

Another amazing and efficient visit thanks to John Kan and great staff. The facility is very neat, the staff is very friendly and knowledgeable. See Jonás Kan continues to make this a great experience

Read at DealerRater

DealerRater logo
DealerRater May 16, 2021

Always take care of me when I show up for my toyota maintenance or work. I've been to larger dealership which I won't name but they take forever just for an oil change. Wondries always takes care of me. Thanks Nelson and his Crew.

Read at DealerRater

DealerRater logo
DealerRater May 13, 2021

A quick and easy Green level service for my 1995 Toyota Camry. At 360,000 mileage it is still going strong thanks to all the technicians and service advisors especially John Kan! I wouldn’t take my Toyota anywhere else and trust Wondries for all my service needs.

Read at DealerRater

DealerRater logo
DealerRater May 6, 2021

Service adviser was nice. She explained to me the job description very clearly. Showroom and service center are clean and very accommodating. Will be back again next time.

Read at DealerRater

DealerRater logo
DealerRater May 1, 2021

Thank you Kanika Khiev and Wondries. Arrived for my FJ's scheduled maintenance and Kanika Khiev greeted me. I explained the purpose of my visit and concerns I had about the possible need for various fluid changes and wheel rebalancing (minor steering wheel shaking at 60-65mph). Kanika later text me with the findings and recommendations of the mechanic, some fluids needed to be changed and others were fine. The tires needed rebalanced. Perfect! My only surprise was the FJ needed less worked done than I anticipated. Cool!

Read at DealerRater

DealerRater logo
DealerRater Apr 30, 2021

Good service, short waiting time this visit, see youin the nxt 6 month, thank you thank you thank you, good day to all of you

Read at DealerRater

DealerRater logo
DealerRater Apr 21, 2021

Excellent customer service, communication and teamwork. Very happy. The entire team is always friendly and helpful. They always ask great questions and excellent with follow up.

Read at DealerRater

DealerRater logo
DealerRater Apr 18, 2021

good service, but they forgot put the sticker for next service..., fast and good service, friendly attention, clean site and follow all indication for prevent the contagious of covid19

Read at DealerRater

DealerRater logo
DealerRater Apr 16, 2021

Very informative during the repair. Kept me updated with the progress and price of the repair. Very friendly and pleasant to deal with. Will be back for future repairs.

Read at DealerRater

DealerRater logo
DealerRater Apr 16, 2021

Although it was pricey on the labor, I know that taking it to professionals, I know it would be done properly and quickly. Thank you!

Read at DealerRater

DealerRater logo
DealerRater Apr 11, 2021

The facility is very clean, nice and organized. The people are friendly and helpful. I got the services up to my expectation. Good to use.

Read at DealerRater

DealerRater logo
DealerRater Apr 10, 2021

My tech gave me a small discount.on a very$$$ spark plug. Replacement.the work was completed on time and john wasa pleasure to work with.

Read at DealerRater

DealerRater logo
DealerRater Apr 10, 2021

My first experience at Wondries was great! Everyone was friendly and attentive to my concerns. I was out in just over an hour. I will definitely be servicing there again!👍

Read at DealerRater

DealerRater logo
DealerRater Apr 10, 2021

Mr. Todd Tamaki and your service staff, including the cashier, were fantastic. Mr. Tamaki was exceptionally helpful, courteous, knowledgeable, professional and friendly. He made the intake process painless and timely.

Read at DealerRater

DealerRater logo
DealerRater Apr 8, 2021

Just picked up my car after being serviced. Great dealership and John K was fantastic. Be careful and shop around because prices vary for the same service at different times of the year.

Read at DealerRater

DealerRater logo
DealerRater Apr 7, 2021

I did not have a service appointment today. The service department welcomed me and took care of my car's needs in a timely manner. I have an extended warranty, so my service was covered...no charge.

Read at DealerRater

DealerRater logo
DealerRater Apr 1, 2021

Wow!! Great customer service and friendly from Todd !! Also, Abel was very helpful and polite. Thank you guys for taking care of my truck. You guys are awesome !!

Read at DealerRater

DealerRater logo
DealerRater Mar 4, 2021

World-class service. Professional and courteous. It is good to know that I can feel confident about my car care again. I did not have to wait long time before servicing was completed. Thanks so much!

Read at DealerRater

DealerRater logo
DealerRater Mar 3, 2021

Wondries Toyota has always taken care of me and making sure that I have a choice on how the work is done. Financial choices and keeping my safety in mind keeps me coming back.

Read at DealerRater

DealerRater logo
DealerRater Mar 2, 2021

Excellent service and fast I don’t have to wait to long, I’m so satisfied I always enjoy my visit here. Thank you guys!!

Read at DealerRater

DealerRater logo
DealerRater Feb 24, 2021

I had another great experience at Wondries today! The cashier Joe and manager David couldn’t have been nicer! I have been a customer for over 20 years and have never had a bad experience. I always recommend Wondries to all my friends and family that drive Toyota’s! Thank you! Kathy

Read at DealerRater

DealerRater logo
DealerRater Feb 23, 2021

Kanika is very pleasant. Called with add'l need for car. explained what & why! Thank you! Excellent Cust. service. Thank you! S. G. Lewis :0}

Read at DealerRater

DealerRater logo
DealerRater Feb 20, 2021

This was my first visit to this dealership and it was a pleasant experience. The service manager, Liz, was friendly and courteous. The maintenance service was completed quite fast. The technician, Steven, delivered vehicle and mentioned that everything was good and emphasized doing the regular maintenance to keep it that way. Very nice team.

Read at DealerRater

DealerRater logo
DealerRater Feb 20, 2021

We live in Covina, near 2 Toyota Dealerships, but John Kan makes it all worth the drive to Alhambra to service our TACOMA and RAV4! He is AMAZING at taking care of his customer's needs and always goes out of his way to let you know the status of your vehicle, whether you are waiting onsite, at work or at home. Thanks John for doing what you do! If you own a Toyota and aren't being serviced by John yet, you should be! You won't be disappointed!

Read at DealerRater

DealerRater logo
DealerRater Feb 19, 2021

John Kan and Susan Pilcher make Wondries Toyota the best dealership in Los Angeles county. My 2006 Prius has 134,666 and it is spectacular condition

Read at DealerRater

DealerRater logo
DealerRater Feb 17, 2021

Excellent service by Wondries Toyota service department. On time service and kept me informed on status - excellent service by Todd. all of my Toyota’s are serviced by Wondries.

Read at DealerRater

DealerRater logo
DealerRater Feb 14, 2021

Todd took good care of me and my car. He kept me up to date on the status of the service. Will definitely go back.

Read at DealerRater

DealerRater logo
DealerRater Feb 10, 2021

Been going to Wondries service department for many years. My interactions with Dave Jackson, John Kan, and Kanika Khiev have always very positive. Each of them are very knowledgeable and explain details well. I have always had good service at Wondries thanks to these nice people mentioned above.

Read at DealerRater

DealerRater logo
DealerRater Feb 5, 2021

Fast, accurate, friendly, easy and professional work. Always appreciate the work done. I would recommend Toyota to all friends and family. Thank you for service!

Read at DealerRater

DealerRater logo
DealerRater Feb 5, 2021

I had 7am appointment, 3rd in line, just for oil change. Let them know I am waiting. I did not leave until ~8:48. That is too long.

Read at DealerRater

DealerRater logo
DealerRater Jan 24, 2021

Excellent service from Todd Tamaki Very professional with daily updates as soon as he arrives on the job. Goes above and beyond his call of duty.

Read at DealerRater

DealerRater logo
DealerRater Jan 23, 2021

Spectacular service. Am a customer of 30 years. Would not use any other service. They completed everything on my 12 year old convertible with all factory parts

Read at DealerRater

DealerRater logo
DealerRater Jan 22, 2021

Amazing experience. Thank you Nelson, always helpful and high quality customer service. Excelent all around, service done in time and taking care of your customers.

Read at DealerRater

DealerRater logo
DealerRater Jan 20, 2021

Always understanding When we can’t pick up the truck immediately. They usually get the work done in less time than you expect. Everything is very clean they are always willing to let us come at any time we would like they know the warranty information.

Read at DealerRater

DealerRater logo
DealerRater Jan 19, 2021

Even with a roaring and deadly pandemic I like to commend everyone at Wondries Toyota for adherence to the health and safety protocols while still providing outstanding service! I made an advance appointment for service as always and John Kan processed me as quick as possible and I was on my way. John kept me abreast with all of my repairs and approximate time frame when my vehicle will be ready.

Read at DealerRater

DealerRater logo
DealerRater Jan 18, 2021

Great customer service, when I come in for service I always ask for advisor John Kan. He is very friendly and professional and take very good care of my car. The service has always been outstanding. Thank you!

Read at DealerRater

DealerRater logo
DealerRater Jan 16, 2021

Excellent customer service , they provide the service as promised on time. Since I arrived I was helped immediately. Everyone is friendly and will recommend the dealer to friends and family

Read at DealerRater

DealerRater logo
DealerRater Jan 16, 2021

Very nice Person Nelson Samson and good service I service that Mr samsom told me is on time and he called me right away when its done

Read at DealerRater

DealerRater logo
DealerRater Jan 14, 2021

John Kan is the best. He is very helpful and honest. I will always bring my car here for service. I would recommend him to my friends.

Read at DealerRater

DealerRater logo
DealerRater Jan 13, 2021

Very professional, courteous and friendly. Clear explanations and the delivery person did the extra effort and wiped down my car interior and door access with alcohol -

Read at DealerRater

DealerRater logo
DealerRater Jan 8, 2021

I took my vehicle in for service today. It was quick. Customer Service was Good. All Covid prevention guidelines were in place. They even used plastic to cover my seat, steering wheel and gear shift. They promptly removed it before I entered my vehicle.

Read at DealerRater

DealerRater logo
DealerRater Jan 3, 2021

Very Efficient! Excellent service from Kanika, cashier to the gentleman that pulled my vehicle out for me. I will continue to get my service done here due to the wonderful customer service.

Read at DealerRater

DealerRater logo
DealerRater Jan 1, 2021

John give me a pretty good service it was in and out thank you very much. I'll definitely come back. And I will recommend it to my friends

Read at DealerRater

Cars logo
Cars Nov 4, 2020

I highly recommend the service center of Wondries Toyota and especially Kanika as your Service Manager. Over the life of my 2006 Prius, I’ve been to 4 or 5 different Toyota service centers. None compare to the quality, friendliness and non-salesy nature of Wondries Toyota in Alhambra. I consider them so good I still drive to them from San Gabriel, even though they are twice the distance from my closest dealership in Pasadena. Now I bring my wife’s 2009 Prius here too... I’ve been impressed with the service of this dealership for over 10 years and cannot say enough good things about ...

Cars logo
Cars Feb 21, 2019

Thank you for hiring John Kan and Di Wu as representatives for your service department. Repeated experiences with both have been professional, personable, and reliable.


Leave Us A Review