Service is always superior which has consistently exceeded my expectation. John, along his team, is the best who always follows through diligently to completion each time.
The personal was very courteous nice and respectful .The whole process was faster than I expected.I’m very happy with the service at Toyota Woundries Thank you.
If you’re expecting to walk into this dealership with your guard up like it as typical dealership you’d be wasting your energy! This staff and management is so welcoming and the total opposite of your “typical” dealership. They were so helpful, informative, listened to my needs and there was no pressure to buy. I will recommend all my friends and family! Best car buying experience ever!
Great and friendly service especially the service department. Always professional and helpful. Have been maintaining my car there since I bought it over 13 years ago
Wu Di provides professional services and sincere service attitude. Next time there is a problem with the car, I still need to find him. Thanks
Above & beyond customer service. Ask for Kanika, she is the reason I come back to Wondries Toyota for my vehicle maintenance services. She is always friendly and professional.
My trucks check engine light was on. After running a diagnostic, they changed the gas cap and I was on my way They guarantee the work and I will return.
Wonderful service. Excellent customer service skill. Tod is professional and super friendly.
John Kan is amazing. He is very nice, considerate, and helpful. He goes out of his way to solve my car's problems. I can always count on him.
My recent visit to Wondries Toyota was very was a pleasure. I came back for a follow-up repair. The service techs and service writers were prompt and very efficient.
Excellent customer service! I have been taken my car for service at this location for the past 6 years. The staff are very professional and helpful! Thank you to John K. and his awesome team!
Another amazing and efficient visit thanks to John Kan and great staff. The facility is very neat, the staff is very friendly and knowledgeable. See Jonás Kan continues to make this a great experience
Always take care of me when I show up for my toyota maintenance or work. I've been to larger dealership which I won't name but they take forever just for an oil change. Wondries always takes care of me. Thanks Nelson and his Crew.
A quick and easy Green level service for my 1995 Toyota Camry. At 360,000 mileage it is still going strong thanks to all the technicians and service advisors especially John Kan! I wouldn’t take my Toyota anywhere else and trust Wondries for all my service needs.
Service adviser was nice. She explained to me the job description very clearly. Showroom and service center are clean and very accommodating. Will be back again next time.
Thank you Kanika Khiev and Wondries. Arrived for my FJ's scheduled maintenance and Kanika Khiev greeted me. I explained the purpose of my visit and concerns I had about the possible need for various fluid changes and wheel rebalancing (minor steering wheel shaking at 60-65mph). Kanika later text me with the findings and recommendations of the mechanic, some fluids needed to be changed and others were fine. The tires needed rebalanced. Perfect! My only surprise was the FJ needed less worked done than I anticipated. Cool!
Good service, short waiting time this visit, see youin the nxt 6 month, thank you thank you thank you, good day to all of you
Excellent customer service, communication and teamwork. Very happy. The entire team is always friendly and helpful. They always ask great questions and excellent with follow up.
good service, but they forgot put the sticker for next service..., fast and good service, friendly attention, clean site and follow all indication for prevent the contagious of covid19
Very informative during the repair. Kept me updated with the progress and price of the repair. Very friendly and pleasant to deal with. Will be back for future repairs.
Although it was pricey on the labor, I know that taking it to professionals, I know it would be done properly and quickly. Thank you!
The facility is very clean, nice and organized. The people are friendly and helpful. I got the services up to my expectation. Good to use.
My tech gave me a small discount.on a very$$$ spark plug. Replacement.the work was completed on time and john wasa pleasure to work with.
My first experience at Wondries was great! Everyone was friendly and attentive to my concerns. I was out in just over an hour. I will definitely be servicing there again!👍
Mr. Todd Tamaki and your service staff, including the cashier, were fantastic. Mr. Tamaki was exceptionally helpful, courteous, knowledgeable, professional and friendly. He made the intake process painless and timely.
Just picked up my car after being serviced. Great dealership and John K was fantastic. Be careful and shop around because prices vary for the same service at different times of the year.
I did not have a service appointment today. The service department welcomed me and took care of my car's needs in a timely manner. I have an extended warranty, so my service was covered...no charge.
Wow!! Great customer service and friendly from Todd !! Also, Abel was very helpful and polite. Thank you guys for taking care of my truck. You guys are awesome !!
World-class service. Professional and courteous. It is good to know that I can feel confident about my car care again. I did not have to wait long time before servicing was completed. Thanks so much!
Wondries Toyota has always taken care of me and making sure that I have a choice on how the work is done. Financial choices and keeping my safety in mind keeps me coming back.
Excellent service and fast I don’t have to wait to long, I’m so satisfied I always enjoy my visit here. Thank you guys!!
I had another great experience at Wondries today! The cashier Joe and manager David couldn’t have been nicer! I have been a customer for over 20 years and have never had a bad experience. I always recommend Wondries to all my friends and family that drive Toyota’s! Thank you! Kathy
Kanika is very pleasant. Called with add'l need for car. explained what & why! Thank you! Excellent Cust. service. Thank you! S. G. Lewis :0}
This was my first visit to this dealership and it was a pleasant experience. The service manager, Liz, was friendly and courteous. The maintenance service was completed quite fast. The technician, Steven, delivered vehicle and mentioned that everything was good and emphasized doing the regular maintenance to keep it that way. Very nice team.
We live in Covina, near 2 Toyota Dealerships, but John Kan makes it all worth the drive to Alhambra to service our TACOMA and RAV4! He is AMAZING at taking care of his customer's needs and always goes out of his way to let you know the status of your vehicle, whether you are waiting onsite, at work or at home. Thanks John for doing what you do! If you own a Toyota and aren't being serviced by John yet, you should be! You won't be disappointed!
John Kan and Susan Pilcher make Wondries Toyota the best dealership in Los Angeles county. My 2006 Prius has 134,666 and it is spectacular condition
Excellent service by Wondries Toyota service department. On time service and kept me informed on status - excellent service by Todd. all of my Toyota’s are serviced by Wondries.
Todd took good care of me and my car. He kept me up to date on the status of the service. Will definitely go back.
Been going to Wondries service department for many years. My interactions with Dave Jackson, John Kan, and Kanika Khiev have always very positive. Each of them are very knowledgeable and explain details well. I have always had good service at Wondries thanks to these nice people mentioned above.
Fast, accurate, friendly, easy and professional work. Always appreciate the work done. I would recommend Toyota to all friends and family. Thank you for service!
I had 7am appointment, 3rd in line, just for oil change. Let them know I am waiting. I did not leave until ~8:48. That is too long.
Excellent service from Todd Tamaki Very professional with daily updates as soon as he arrives on the job. Goes above and beyond his call of duty.
Spectacular service. Am a customer of 30 years. Would not use any other service. They completed everything on my 12 year old convertible with all factory parts
Amazing experience. Thank you Nelson, always helpful and high quality customer service. Excelent all around, service done in time and taking care of your customers.
Always understanding When we can’t pick up the truck immediately. They usually get the work done in less time than you expect. Everything is very clean they are always willing to let us come at any time we would like they know the warranty information.
Even with a roaring and deadly pandemic I like to commend everyone at Wondries Toyota for adherence to the health and safety protocols while still providing outstanding service! I made an advance appointment for service as always and John Kan processed me as quick as possible and I was on my way. John kept me abreast with all of my repairs and approximate time frame when my vehicle will be ready.
Great customer service, when I come in for service I always ask for advisor John Kan. He is very friendly and professional and take very good care of my car. The service has always been outstanding. Thank you!
Excellent customer service , they provide the service as promised on time. Since I arrived I was helped immediately. Everyone is friendly and will recommend the dealer to friends and family
Very nice Person Nelson Samson and good service I service that Mr samsom told me is on time and he called me right away when its done
John Kan is the best. He is very helpful and honest. I will always bring my car here for service. I would recommend him to my friends.
Very professional, courteous and friendly. Clear explanations and the delivery person did the extra effort and wiped down my car interior and door access with alcohol -
I took my vehicle in for service today. It was quick. Customer Service was Good. All Covid prevention guidelines were in place. They even used plastic to cover my seat, steering wheel and gear shift. They promptly removed it before I entered my vehicle.
Very Efficient! Excellent service from Kanika, cashier to the gentleman that pulled my vehicle out for me. I will continue to get my service done here due to the wonderful customer service.
John give me a pretty good service it was in and out thank you very much. I'll definitely come back. And I will recommend it to my friends
Fast and friendly service. I would go back again. Very reasonably priced. Car was ready when promised. Waiting area was very clean and inviting to be in.
I make an appointment for oil change, but I still needed to wait for 2 hours on site for work done. People there are friendly, but the waiting time is ridiculous.
The place has been remodeled since I last went there for service. Very clean and lots of space for social distancing. But.....THREE HOURS is too long to do a normal oil change!! Communication needs work. 2 hours in, I asked how much longer. He said 15 minutes.... nope... and he didn’t even call me when it was ready. I happened to walk by and “motioned me to go to the cashier.
Great service on time. Very much appreciate the professional service. Would highly recommend this dealership. Thank you very much! Looking forward next service. Will tell my friends. .
Wondries Toyota is hands down the best service department around. Everyone there is friendly and tends to all my needs. Their service is one of my main reason why I prefer to buy within the Toyota/Lexus family, I wouldn’t see myself going anywhere else for service than here
Really upset because I went today for a service and they forgot to erase the light , when I call back they just told me that I need to bring the car again, I was late for work.
For over eleven years I have been repeatedly impressed and appreciative of the quality of care my family has received when working with John Kan. To date, we have three Toyotas in our family. Thank you to whomever had the foresight to hire such an honorable, professional, and personable man.
We have always received friendly & efficient customer service at Wondries Toyoya. It is the only place we would ever take our Toyota’s for service.
I bought a 2018 RAV4 XLE from Enterprise Rentals in San Gabriel last year, it was a rip off. I should have bought it from Wondries Toyota instead. But I get it serviced at Wondries and I like that when its due for 6-months maintenance, Wondries Toyota keeps reminding me. Service fees are reasonable and affordable.
Great service and staff 10 stars over all, I have never had a bad experience at wondries toyota. I have been a long time customer
Todd Tamaki provided great service. Gave me guidance with issues concerning my car with options. The whole process was very efficient, quick and easy. I would definately go back.
Excellent service. Clean facility, comfortable and safe for customers. John Kan keeps me coming back. Customer of 14 years. Wondries and John Kan have my trust! Although I moved from Monterey Hills to Whittier 6 years ago, I continue to be a customer of Wondries for their consistently excellent service. Always courteous, accommodating, and keep my car running great. John always explains everything to me.
Great service and good work. Service advisor was prompt and knowledgeable. I will recommend you a friend. Wish that that car wash was available. Overall excellent
Very fast performance service, only regret they do not wash your car like Pasadena Toyota. Also seems to be there is no communication, between associates, I waited long time for the car drop off.
Awesomeness, curtesy, and professionalism ! Great Dealer and Amazing staff willing to go the extra mile. Thanks to the service dept and Ramon. Looking forward to the next service
Easy to get to, clean, well organized departments, comfortable customer waiting area, clean restrooms and professional, courteous, friendly employees. Big, spacious, showroom displaying their latest vehicle models to entice future buyers.
Excellent customer service . The facility is well equipped with safety guidelines due to covid 19. Customers abiding with social distancing and proper ppe makes it comfortable for me to come back.
Todd Tamaki and John Kan of Wondries Service department are the best! They are the only reasons why we have been buying Toyotas a t Wondries for over 25 years!
I highly recommend the service center of Wondries Toyota and especially Kanika as your Service Manager. Over the life of my 2006 Prius, I’ve been to 4 or 5 different Toyota service centers. None compare to the quality, friendliness and non-salesy nature of Wondries Toyota in Alhambra. I consider them so good I still drive to them from San Gabriel, even though they are twice the distance from my closest dealership in Pasadena. Now I bring my wife’s 2009 Prius here too... I’ve been impressed with the service of this dealership for over 10 years and cannot say enough good things about ...
Big thank’s to Di Wu, Always Fantastic, Great service, Polite and Professional! Dropped my vehicle and Picked up it back with no problem. Very smooth process The only thing Missing Shuttle or Uber and Car Wash Compliment
Todd has always been helpful with all my car service. Very detail and informative and great suggestions for future services. It’s easy checking in and out. Will always come back. Thanks Todd!
The check in process is fast. I didn’t get a car war this time! I make a appointment for minor service and wait on site for 2 hrs!
John Kan has excellent customer services, very informative regarding the service being done . He is very patient with all questions being asked. He’s a great person!
I scheduled my Toyota Corolla for a repair. The service was fast and friendly. Communication and follow up between the agent was efficient. I am very satisfied with their customer service and recommend coming to them.
My Experience in leasing a new car was surprisingly pleasant. My team was helpful and very considerate of my need and budget. I also appreciate how they did all they could to save me from returning my current lease to Nissan.
Excellent fast service on my Camry’s first oil change. Everyone is very polite and attentive. No complains at all. Plus I got my Toyota free care service which means no money out of my pocket
The work was excellent.!They took the car on time and was ready within a couple of hours. They installed a new set of tires and changed the oil. Good job
Quick and easy. I wasn't hassled to spend more money or pressured to into doing extra things . I've always hesitated going to a dealer because of that issue. Certainly keeping Wonderies Toyota for future service needs.
Thank you for the nice service and comfortable waiting area. Would be nice if you had water available for customers. Will return for my next service
Really happy with the service done on my vehicle. The AC seems to work really well now. I can actually feel cool air coming out.
I brought my car in for an airbag recall. They got it fixed in two hours. Service was excellent and within reasonable amount of time.
Went to visit my favorite car dealership (Wondries Toyota in Alhambra) for a quick 5,000 miles service. John Kan, my service advisor was able to schedule me in at the last minute. As always John was outstanding in providing customer service and kept me abreast if anything additional was needed.
Service was fast and good. The writer knew corrected the problem that I had There was no coffee available due to the Covid 19 pandemic Very reliable service
Very nice and had a great morning attitude was very informative and the service was quick and easy thank you so much for your help.
Very friendly and got my service done real quick no hassle straight to what I needed I would definitely recommend this adviser to any Toyota driver
Fast service and very friendly service advisor. Will definitely go back to have my vehicle serviced again. Service advisor kept me well informed about my vehicle the whole time
John is AMAZING !!! I was back to wondries today because my tire sensor came on; I was in and out in 10 minutes; last Saturday I was only there for 1 hour ; today I shall go back because I have a hatchback and John will put the back down for me. John is a blessing especially for seniors
Staff is friendly and helpful. Car delivered on time as promised. Have been coming to this dealership for years because of staff and excellent service.
Took my Toyota RAV4 for 25K minor service. Made appointment online. Service Advisor checked me in at scheduled time and advised wait time would be approximately one and one-half hours. Waited onsite for service to be finished. Service time took nearly two hours. Wait time was within tolerable range but wish dealership could offer a faster express service for certain types of minor maintenance services.
Thank you for hiring John Kan and Di Wu as representatives for your service department. Repeated experiences with both have been professional, personable, and reliable.
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